Department of Public Health and Policy Management, Shenzhen Polytechnic, China
Review Article
The Impact on Healthcare Service Quality and Patients Satisfaction via
Adopting Mobile Health Technology: An empirical Study in a Public
Ophthalmologic Hospital in China
Author(s): Chenhui Jin, Canghong Wang, Xiaotong Zhu, Zhiying Kong and Liang Zhu*
Background and objectives: The main issues should be solved in Chinese hospital management process are illustrated as long registration time and waiting list, extensive prescription dealing period and short duration of General Practitioner consultation. In order to improve healthcare process and patients’ satisfactory level, a large amount of hospitals is engaging in developing mobile health applications. However, the research on the impact of mobile health applications use (MHAU) on patients’ satisfactory level and treatment quality are quite few. This research is concentrated on evaluating patients’ satisfaction and healthcare service quality via empirical analysis.
Methods: We established one model based on literature review, which related to MHAU, clinical process change perceived by patient, service quality, a.. View More»
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