Department of Clinical Research Centre, Hospital Sultanah Bahiyah, Ministry of Health Malaysia, Malaysia
Research Article
Utilization of Pharmacy Value-Added Services and Its Association with Waiting Time for Medication Collection in Public Health Institutions across Malaysia
Author(s): Mazuin Mahmud Taridi, Muhammad Radzi Abu Hassan, Rozita Mohamad, Chan Huan Keat, Chan Pui Lim, Ong Chin Wen, Khairul Iman Muzakir, Azuana Ramli and Noraini Nordin*
Background: Pharmacy Value-Added Services (PVAS) have long been offered in public health institutions across Malaysia as an alternative to conventional counter services for prescription refills, with the aim to reduce the waiting time.
Objective: To assess the utilization of the PVAS in individual health institutions and its association with the achievement of the Key Performance Indicator (KPI) set for the pharmacy waiting time.
Method: This was a cross-sectional study based on the data contributed by 142 hospitals and 648 health clinics throughout 2018. The availability and uptake of the PVAS were summarized as percentages. The impacts of the PVAS uptake and the other institution related factors on the KPI achievement were further explored using the logistic regression analysis.
Results:.. View More»
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