Department of Health Research, University of KwaZulu-Natal, Durban, South Africa
Research Article
Client Satisfaction with Maternal and Neonatal Care: A Qualitative Assessment of Partnership Defined Quality Process (PDQ) in a Peri-Urban Setting in KwaZulu-Natal, South Africa
Author(s): Thoko Ndaba*, Myra Taylor and Musawenkosi Mabaso
Background: In South Africa, increasing attention has been paid to measure structural and process quality of Primary Health Care (PHC), but there has been a paucity of process-based measures of health care quality developed to assess utilization or performance improvement. This paper explores client satisfaction on maternal and neonatal care following implementation of a Partnership Defined Quality process (PDQ) in a peri-urban setting in KwaZulu-Natal, South Africa.
Methods: This was a qualitative study that used a purposive sampling technique to select 80 pregnant women from three primary health care catchment areas (n=80). The interviews were audio-recorded, translated and transcribed verbatim from the local language to English. Thematic analysis was used and the results presented in quotes in accordance with the themes that emerged.
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