Quality in Primary Care Open Access

Department of Health Services, Ignatius Ajuru University of Education, Port Harcourt, Nigeria

Publications

• Research Article   
  The Service Quality Expectations of HIV Patients in a Tertiary Hospital in the South-South Region of Nigeria
  Author(s): Chinedu Ibeh*, Ogaji DS and Babatunde O
  
  Introduction: Patients’ expectations are their presumptions of what should occur in healthcare systems before an encounter. The chronicity of HIV/AIDS and the requirement of periodic visits to health facilities for care makes it imperative to determine the expectations of these patients for their healthcare. This study determined patients’ expectations of patients on antiretroviral treatment in a tertiary hospital in Nigeria. Methods: A cross-sectional study design using systematic sampling technique with the multi dimensional “ServQual expectation” scale for data collection. Descriptive data analysis was conducted for background characteristics and Mean Expectation Scores (MES) while inferential analysis was conducted using linear regression analysis to identify potential factors related to patients' expectation.. View More»
  

  DOI: 10.36648/14791064.31.4.35

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